Built for independent insurance brokerages
Nightwork builds after-hours enquiry systems for independent insurance brokerages in Ontario, tailored to how your team works. Your prospects get a prompt reply. Your brokers get organised intake details and a clear next step.
Built and configured for your brokerage.
The conversation above is the beginning. The questions become structured answers, and the file reaches your team with the context they need to take over.
Example — Quillon Brook Insurance
Sarah’s enquiry receives a first reply, 47 seconds after submission.
Eight qualifying answers are captured in structured fields.
The complete file is in the inbox, with an appointment booked.
Monday 8:31am — 4 new files from the weekend
Escalated — asked about coverage limits
Qualified
Incomplete — stopped replying after two questions
Sorted so the ones that need a person are at the top.
S. Okafor — captured over 9 messages
No premium quoted. No coverage recommended. Both are the broker's to give.
Why the conversation matters
A quick acknowledgement is only the first step. The enquiry still needs useful answers before your broker can work with it.
9 of 11
9 collected too little2 remaining
collected too little to produce a quote
A name and "I'd like a quote on my car" is not a quote. Somebody has to open a conversation, which is the part that doesn't happen at 11pm on a Saturday.
The same auto quote request was submitted through each firm’s own website between 5:08 and 5:16pm. Eleven brokerages in London, Kitchener and Waterloo. Identical request, identical story, identical persona, submitted Saturday 12 September 2026. Form fields ranged from none to 29. No brokerage is named and none will be.
What Nightwork delivers
You bring the way your team works. Nightwork builds and configures the enquiry workflow around it, from the first reply to the broker handoff.
Reply, collect, organise, hand off
The questions, message wording and information fields are adapted to the enquiries your brokerage handles.
We agree where completed files go, how appointments are handled, and which conversations need a person.
Nightwork sets up the agreed enquiry flow and tests the path from submission to handoff before it goes live.
This sits in front of your brokerage management system. It prepares the intake; your team keeps control of quoting, advice and binding.
What your broker controls
The system collects information and books appointments. It does not advise, recommend coverage, quote a premium, or bind. When a conversation needs any of those, it stops and hands the file to a licensed person.
Example — Quillon Brook Insurance
Asked about coverage limits
Escalated — asked about coverage limits
The supporting detail
No software vendor can hand you compliance. RIBO licenses brokers, not systems, and the principal broker stays accountable for everything the firm does — including anything a vendor's tool does on its behalf. What this system can do is make that accountability easy to demonstrate.
RIBO's May 2025 guidance on responsible AI use asks for three things: a customer should know when they are engaging with AI rather than a person; a licensed broker should stay in the loop; and anything AI-generated should be overseen by a licensee before it reaches a client.
The system is built to sit inside those lines rather than near them.
Consent is a stored field on every contact, and every outbound message checks it before it sends. There is no path around the gate.
Your client data stays yours.
Every conversation produces a timestamped record of what was asked, what was answered, what was disclosed and when it was escalated. That is a better documentation trail than a phone call nobody wrote up — which is the part worth mentioning to your insurer.
Compliance language is written for your brokerage to review with its own counsel. Nothing here is legal advice, and the final call is always yours.
Start with a consultation about your enquiries, your current process and where your team loses time. We’ll work out whether Nightwork is a useful fit for your brokerage.
Replies come from Yavuz, not a bot. Usually same day.